Madu River Safari
Booking and Payment Information
Choose your safari, future date and start time, then review and submit your booking. Eligible fixed-price bookings are confirmed automatically, with payment tracked separately. Use the payment options on your private booking page to continue to Genie’s hosted checkout or view bank-transfer instructions. Payments are recorded after verification.
Choose the correct visitor package
Choose Local or Foreign under Nationality, select your package and enter any future safari date and start time. Enter everyone travelling. Individual trips require at least two guests. Every passenger counts toward the boat’s actual capacity, including children; the website does not run an inventory check or require staff approval.
For eligible fixed-price packages, all future dates and start times are open to book. On per-person safari fares, ages 12+ pay the adult rate, ages 5–11 pay 50%, and children under 5 travel free; Local whole-boat fares remain unchanged. Group tours, lunch, Local turtle bundles with children and unpriced services need a quotation because their complete fare must be agreed.
Select hotel pickup and drop off separately
Choose Need hotel pickup, Need hotel drop-off or both. Enter an address and vehicle preference for each selected journey. Hotel transport is shown separately from your safari price. If a larger party or your luggage needs additional arrangements, we confirm the appropriate transport and price before payment.
Review your booking
Check the package, nationality, date, time, guest numbers, included stops and any hotel journeys. The review also shows the total price, the amount payable now and the applicable cancellation terms. Correct any details before continuing.
Online payment status
Genie checkout uses LKR. Foreign prices remain in USD, with online payment converted at the agreed merchant rate of LKR 331 for USD 1. The exact LKR amount is shown before continuing to Genie.
Your private booking page offers Genie’s hosted checkout when an amount is due. Card details are entered only on Genie’s hosted checkout. A browser return alone is not proof of payment; our server verifies the matching transaction, amount and live confirmation before recording payment.
Eligible fixed-price reservations confirm automatically when you submit. Quote-only reservations confirm after you accept the complete offer. Payment is recorded separately, and any amount remaining is shown on your private booking page.
Pay by bank transfer
Use the payment instructions supplied for your confirmed booking or accepted quotation. Payment is tracked separately from the reservation. Keep your transfer receipt and reference for the team.
The staff booking system records verified bank credits separately. A receipt alone is not verified payment; the payment status changes only when the actual credit is recorded.
How lunch and group quotations work
The Day Outing Package with Lunch is quoted for Sri Lankan visitors. The Corporate or Group Boat Tour Package is quoted for groups of at least 20 guests in either nationality. Send your requirements first; you will receive a quotation with the itinerary, inclusions, price, currency, validity and payment terms.
Accept the current quotation you want to book. Your booking is confirmed automatically on acceptance, without a second availability check or staff approval. An enquiry acknowledgement or unaccepted quote is not a confirmed booking. Payment is recorded separately.
Check your confirmation
Your confirmation includes the booking reference, package, date and time, guest details, departure instructions, payment status and any hotel pickup or drop-off details. Contact us promptly if something does not match your request.
Will I receive instant confirmation?
Eligible fixed-price bookings are confirmed automatically when you submit your chosen future date and start time. No inventory check or staff approval is required. Payment is tracked separately and starts as unpaid. For quote-based requests, acceptance of the current quotation confirms the booking automatically.
What if my payment status has not updated?
Keep your payment and booking references and contact us. Your confirmed booking and payment status are separate records. Do not make another payment while the first one is being checked.
Can I change my booking?
Send your booking reference and the change you need. Availability and the cancellation or amendment terms accepted for your booking will apply. A requested change takes effect only after it is confirmed.
Cancellation and refunds
Cancel 30 or more days before departure for a full refund, 14–29 days before for a 50% refund, or less than 14 days before for no refund. Refund percentages apply to the amount paid. Notice is measured from when we receive your cancellation request to the scheduled departure, using Sri Lanka time. Contact +94 75 900 3003 or WhatsApp with your booking reference to cancel.